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Please send your offers to career@digitalcaregroup.com or click the Apply now button in the title of the email, entering the name of the position.


Current job offers

Customer Advocate – Warsaw Office

Job description

  • Representing the interests of clients inside the organization
  • Conducting a dialogue with clients in the media, also in social media, personal contact with clients (signing communication with your own name)
  • Support for direct communication channels with the Customer Advocate (mail, postal correspondence, chat and other)
  • Consideration of customer appeals from submitted responses to complaints provided by other Company employees
  • Management of potential crisis situations
  • Communication with supervising institutions
  • Analyzing the reasons for customer dissatisfaction
  • Reporting analysis results
  • Presenting constructive solutions to the analyzed problems

Our expectations

  • Higher education, preferred fields of study: PR and marketing, journalism, management
  • At least 3 years of experience in a similar position (Customer Advocate, Communication Office, Customer Service, Service Quality, Customer Experience)
  • Very good command of English – a prerequisite
  • Experience in creating rules and manuals for crisis management
  • Experience in solving crisis situations
  • Experience in crisis communication
  • Knowledge of crisis communication rules
  • Ability to manage crisis situations
  • Ability to solve problems by yourself
  • Ease of making contact and maintaining relationships
  • Ability to think analytically, logically and evaluate facts
  • Very good organization of own work
  • High target orientation
  • Ability to work in a team, assertiveness, accuracy

Please be advised that the administrator of your personal data will be Digital Care Sp. z o.o. with its registered office in Warsaw at Marszałkowska 126/134. Your personal data and any additional data you may have provided to us will be processed in order to conduct the recruitment process. Providing data is voluntary, but necessary to complete the process. The full content of the information clause is available at: https://digitalcaregroup.ru/privacy/

Apply now