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International Claims Handling Coordinator – Warsaw Office

Job description

The person employed in this position will be responsible for the management, control and reporting of operational indicators of the claims handling process in international projects, in accordance with the guidelines and best industry practices agreed with the clients. The main tasks in this position are:

  • Supervision of the substantive implementation of damages in international projects in accordance with the procedures and provisions of law
  • Quality control of the decisions made and the course of the process
  • Developing effective forms of reporting, allowing the management of the efficiency and timeliness of liquidators
  • Direct contact with clients and business partners on operational issues related to supported projects
  • Ongoing reporting (internal and external) of indicators regarding the operation of programs
  • Process improvement and ongoing implementation of new solutions
  • Organizing regular meetings with partners
  • Preparing and conducting presentations
  • Supporting the Sales Department in the scope of implementing new international programs and expanding existing ones
  • Ongoing cooperation with other departments / teams in the organization

Our expectations

  • Min. 3 years of experience in a similar position in the insurance industry
  • Very good knowledge of English (necessary condition)
  • Higher education (preferred courses: economics, management, insurance)
  • Experience in process management / project coordination
  • Experience in handling property damage is welcome
  • Proficient knowledge of MS Office (Word, Excel, Power Point)
  • Ability to interpret operating results, data analysis and process modeling
  • Highly developed communication, analytical, problem-solving and decision-making skills
  • Continuous improvement of customer service processes
  • Highly developed work organization skills
  • Readiness for business trips

Please be advised that the administrator of your personal data will be Digital Care Sp. z o.o. with its registered office in Warsaw at Marszałkowska 126/134. Your personal data and any additional data you may have provided to us will be processed in order to conduct the recruitment process. Providing data is voluntary, but necessary to complete the process. The full content of the information clause is available at:

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